Policies: Shipping, Turn Around Time + Refunds

** current turnaround time is 4-6 weeks effective September 1st, 2021. **(edited 8/17/2022)

Naturally Nixon LLC ships weekdays using United States Postal Service (USPS). We also ship Saturday mornings when order volume is high. For example, holiday seasons. We don't like to ship packages that contain whipped soaps, soap bars, oils and butters on the weekend as thy can melt or burst sitting in the post office all weekend. *Naturally Nixon has been super busy for the past several months. Keep in mind that we are a small batch, home run business by one woman. Products are carefully made by hand and take time to formulate. We do not have a warehouse or formulating site, so it does take time! Please be patient with us*

 

Packages are normally shipped within the turnaround time. However, we are a small batch business and can't plan for everything. If an order is late, we will email those effected. 

Please be mindful that processing times may be different depending on what payment method you have used. See Below:

Payment Processing Times:

PayPal: 1-3 days

Sezzle: 7 -9 days

WixPayments: 7-9 days

**Typically, we do not ship until payment is clear. However, there are cases where we are trying to move packages out as fast as possible due to order volume. Please be patient! Always feel free to email us at: dani@naturallynixon.com and someone will get back to you within 1-3 business days.**

During busy holiday seasons beginning in mid-September, turnaround times may surpass the normal 4-6 weeks (not including holidays or weekends). It is important to follow our social media accounts as this is where we post most of our shipment updates and other important information! Also, check your weekly NN update emails! 

Facebook.com/naturallynixon

Instagram.com/naturallynixon

Tiktok.com/naturallynixon

Turn Around Time (TAT):

TAT is currently up to 6 weeksThis does not include holidays or weekends. Naturally Nixon continues to grow more and more, and we try our best to accommodate and adapt as quickly as possible! 

We are a handmade, small shop and each component of order processing takes time! Not to mention, I am a one woman show! I also have a family. By purchasing from Naturally Nixon LLC, you are agreeing that you have read and understand our TAT and policies. 

covid-19 interruptions:

Many businesses are still being affected by the pandemic. international will cease until the end of the coronavirus as many countries keep returning orders back to us. 

Cancellation Policy:

The purpose of the Naturally Nixon LLC Cancellation Policy is to limit any unwanted conflicts between the company and customer and/or the company and any third-party company (such as, Sezzle and/or PayPal).

Requesting any order cancellation made 48 hours or less will result in a full refund (of only the order; shipping and taxes not included in refund) IF your there has not been a tracking number created for this order and it has not been started. You will not be subject to any penalties.  

Cancellations made after 48 hours will be subject to a cancellation fee of 15% of your total order. When ordering, you are agreeing to all policies by Naturally Nixon LLC.

All order cancellation requests should always be directed to: naturallynixonorders@gmail.com. Sending messages via social media direct messages will not be accepted. Communication via email is always BEST! 

CHARGEBACKS:

Chargebacks are not common, but I am adding this clause for the safety of my growing business. 

** IF YOU ARE UNSATIFIED WITH YOUR ORDER FOR ANY REASON, PLEASE EMAIL US IMMEDIATELY AT: dani@naturallynixon.com AND I WILL GET BACK TO YOU IN 1-3 BUSINESS DAYS!**

Anyone who does not follow through with this policy by emailing first will never be able to order from Naturally Nixon LLC again! Any future orders would be cancelled, and you would be removed from our VIP. 

Miscellaneous: 

Naturally Nixon is not responsible for broken, damaged, lost or stolen packages. If you should have an issue or concern with any of these things, please open a claim with USPS immediately. I can also open a claim on my end in support of you. We apologize for any inconvenience you may have to encounter via the fault of USPS. 

If you should find yourself in this situation, please open a claim with USPS, immediately. Make sure you provide detailed photos and descriptions. You may send photos to me as well so I can help you with your claim via USPS Claims. I recommend via email because then you have written documentation at:

usps.force.com/emailus/s/

1-800-275-8777

Naturally Nixon does NOT provide refunds unless the issue is a fault of ours such as sending incorrect product size or type. PLEASE DO NOT FILE CLAIMS via Your Bank PayPal, Sezzle, etc. -- this can be very detrimental to small businesses. Please communicate! We will do our best to help with the situation at hand. 

 

Email us or DM us to resolve the issue, immediately. Thank you. 

If you should have any questions, comments or concerns about any of our policies, please email us at: 

dani@naturallynixon.com

Thank You!