Policies: Shipping, Turn Around Time + Refunds
** current turn around time is 2-3 weeks. effective june 1st, 2021, the tat will increase to 2-4 weeks as i am nearing my due date. the shop will not be closing during this time, we will have help! **(edited 5/13/2021)
Naturally Nixon LLC ships weekdays using United States Postal Service (USPS) Priority. We also ship Saturday mornings when order volume is high. For example, holiday seasons. Packages are shipped within the turn around time. Please be mindful that processing times may be different depending on what payment method you have used. See Below:
PayPal: 1-3 days
Sezzle: 3-5 days
WixPayments: 3-5 days
**Typically, we do not ship until payment is clear. However, there are cases where we are trying to move packages out as fast as possible due to order volume. Please be patient! Always feel free to email us at: firstname.lastname@example.org and someone will get back to you within 24-48 business days**
During busy holiday seasons beginning in mid-November, turn around times increase to 2-4 weeks (not including holidays or weekends). It is important to follow our social media accounts as this is where we post most of our shipment updates and other important information!
Naturally Nixon is not responsible for broken, damaged, lost or stolen packages. If you should have an issue or concern with any of these things, please open a claim with USPS immediately. I can also open a claim on my end in support of you. We apologize for any inconvenience you may have to encounter via the fault of USPS.
If you should find yourself in this situation, please open a claim with USPS, immediately. I recommend via email because then you have written documentation at:
Naturally Nixon does NOT provide refunds unless the issue is a fault of ours such as sending incorrect product size or type. Please do not file claims with PayPal, Sezzle, etc. Email us or DM us to resolve the issue, immediately. Thank you.
If you should have any questions, comments or concerns about any of our policies, please email us at: